Customer Satisfaction Evaluation - Principal & Driver Surveys

How should your school transportation department's service be gauged? On budget, on time, no phone calls? Why guess? Ask your building principals and/or your drivers, as they are close enough to the service to know for sure. Surveys often confirm that what was thought to be a problem is not a problem at all, or that other problems are more significant.

TransPar has developed questionnaires that can be implemented independently, and evaluated without bias from local administrators, operators or politics. We know what to ask to quantify the situation. It is not uncommon to find that 90% of building principals are "satisfied" or "very satisfied." Wouldn't it be great to talk about what is going well for a change, rather than what is not?

Driver surveys are helpful to validate the reasons for and sources of driver shortages, high turnover, or discontent. Such surveys can improve morale as most everyone appreciates being asked for his or her input.